We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.
If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution.
Shipping Accuracy : Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
No weekend deliveries available. Orders are shipped 2 or 3 Day depending on your location and services availability . The order placing cut off is Wednesday at 1:00pm IST to receive delivery the same week. Deliveries are made Monday through Saturdays only, no exceptions.
No P.O. Unfortunately we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses.
Refunds and Replacements : Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1pm IST the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness: All products shipped from The Health Food Store are shipped in ideal condition from our warehouse. However you are advised to check the condition at the time of receipt of materials.
Please check the products immediately upon receipt. Products must remain in standard storage conditions until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 30 days from receipt of order. We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and properly stored in the warehouse will remain fresh and delicious for the complete declared shelf life of the product.